RETURNS

We get it—sometimes things don’t hit like you thought they would. If your item isn’t the perfect fit, you’ve got 30 days from delivery to send it back. No side quests, no drama.

1. What types of products do you sell?

Bonus Stage Unlocked specializes in selling a wide range of video game, shows, and anime merchandise, including collectible figurines, apparel, and accessories. Our unique selection adds a touch of style to your everyday life!

2. How can I contact you?

You can contact us through the following channels:

★ Phone: (815)218-6651

★ Email: bonusstageunlocked@outlook.com

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.

4. How do I initiate a return?

To start a return, please contact us at bonusstageunlocked@gmail.com. We'll provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

5. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Is there a cooling off period for European Union customers?

Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

9. Can I return sale items or gift cards?

No, unfortunately, we cannot accept returns on sale items or gift cards.

10. Can I return hazardous materials, flammable liquids, or gases?

No, we do not accept returns for hazardous materials, flammable liquids, or gases.